Hotel Guest Book
KARLSBAD GRANDE MADONNA – KARLOVY VARY
Hotel Guest Book
We would very much like others to find out about our hotel KARLSBAD GRANDE MADONNA and DEPANDANCE FESTIVAL Apartments thats why we would be very gratefull if you could spare a few more minutes and write a few words about our Hotel on the tourist portal TRIPADVISOR, where other potential guests will read about us and based on your good evaluation and recommendations, they will come to us either for a treatment, wellness or hotel stay.
Thank you in advance for your willingness, and if you click and write a verbal evaluation, we send you a beautiful virtual thank you by this way and we look forward to seeing you again, relax with both body and soul and gaining as much strength as nowhere else!
The hotel made a very good impression. I travel a lot, so I have something to compare. The aristocratic atmosphere of the hotel inspires, including even food (breakfast, lunch, dinner). I am completely satisfied with my stay in this hotel and recommend it to everyone.
Alina M. (March 2022)
Perfect location as it is right in the center and everything is within walking distance, very comfortably furnished, pleasant atmosphere and not too spacious and too many rooms, some staff very friendly, some unfortunately not so much, also it’s hardly to find any staff – usually had to wait a very long time whether for a coffee at the bar or at the reception in the spa, everything very clean, room was a bit noisy but very comfortable only the mattress needs improvement be exchanged – since it was worn out and you were lying in a hollow (was a bit uncomfortable), unfortunately you couldn’t choose the treatment as described in the brochure, but the masseur was great! And the wellness area is very nice (if not too many guests are present at the same time),
the food was sometimes good and sometimes very bland, I think the price-performance ratio was okay
L.W. (Desember 2022)
I´ve liked stay in your hotel very much, will try to be back! Thank You.
Y. Mamaeva (July 2020)
Catherine P, Washington
The location is brilliant –you are literally in the centre of the town. But you dnt here the noise .
The treatments are really good.I recommended to book hotel and the one of the treatment programs.
The staff is very friendly. The rooms are cleaned . Beds are very comfortable and you just dnt want to get up .
For breakfast you have a lots of choice ,it is a buffer including vegetarian options … In fact the breakfast was my favourite…
Marbella, Spain
Good location, very nice hotel
Oksana M
Good location, nice hotel
Hillsborough, New Jersey
A worthy place to stay in Karlovy Vary
Yumicka
Rooms are very spacious (even singles), cosy, clean, well-maintained. I can harldy find the same quality linen as in Aura Palace. Bathrooms are extremely fresh & clean every day and although its 4* hotel, everything is provided that you need on daily basis as if you were home or in 5* hotel, even a fresh white cotton bath robe and flip flops to make it comfortable to visit SPA.SPA is very modern with a lot of procedures, you are given 18 procedures a week according to doctor’s prescription. Martin – doctor who works in the hotel for many years is very professional and has been working as military doctor before. All guests of the hotel are offered to make blood test prior to prescriptions. There are many more (about 30!) procedures that you can take for additional charge which will be much less than what you will pay in other European countries or Russia, but mostly beauty procedures such as chocolate wrap or ayurveda massages, hot stones massage, etc. – things that are not to really cure but fun, nice and pleasure to have.
Staff is mostly constant, so when we come – we see same people who know you and treat you like friends – the hotel is not huge and they remember many of the people by their names and you do the same as each of them will see you several times a day! Personnel are not extremely smiley but its in nature of Czech same as any other post-soviet culture, so noone should really be surprised. But they will do everything you need on time and thouroughly, with a warm word or word of encouragement, they can stay after working hours if you ask nicely to suit your schedule of vacation. Many thanks to wonderful people: Lenka, Irena, Petra, Andrey, Sasha and others for your kind care and helping people to feel better. They all speak Russian & German and a bit of English. Russian speakers feel very comfortable compared to many other places.
Food is always fresh, you order your food 2 days ahead choosing from a variety of 7-10 on offer. Besides there is a buffet where you always will find meat, fish or poultry dishes in addition to your main dish. and salads, sweet cakes, breads. For breakfast there is a good choice of diary and non-diary dishes (sausages, bacon, eggs, broccoli, mushrooms, pancakes, etc.), noone ever remains hungry. However, if you come to Karlovy Vary you indeed expected to be on a diet if you really want to benefit from mineral waters and procedures. But many people indeed maintain the weight or even gain if they have Full Board there, dishes are tasty, fresh and well balanced. Vegetarians though will struggle, as there is only 1 veggy dish apart from salads. Try Czech wines! Both whites and reds are something to enjoy in a good company!
The only minus for now (but for some its a big plus as you can feel absolutely free talking Russian if you can’t speak any other languages) is that the hotel is mostly full with guests from CIS countries, but there are sometimes guests from other countries such as UK, USA, Italy, Swiss, Germany. But they are very very few.
Hotel is next to all the attarctions of the city and shops, restaurants, mineral springs. You can visit an open air swimming pool with mineral water (about 30-50%) in just 15 min walk from Aura Palace (200 krona (6 euros) per 3 hours!). There are plenty of excurions and you can visit nearest european countries and interesting local places over the weekend and afternoons – you can book via Astra Travel Agency – ask at reception, you can go hiking in the local hills (there are plenty of routes and some of them are guided). Your vacation can be indeed one of the best in this country!
I do and would recommend to anyone to stay in Aura Palace if you choose KV stay for treatment and cosy stay while you recover. You will find a lot of care and will feel at home!
Friendly luxury in the center of Karlovy Vary
Great place to stay in Karlovy Vary
Caleb H.
We just ended our 2 night stay here. I am a travel agent and we sell packages to this hotel so I thought it would be good to experience it myself whilst on holiday. We were very pleased!
The location is very good, right in the centre of town so it is easy to get ever6ywhre by foot.
The staff we encountered were all very helpful, professional and kind.
Our room was very nice; a great size, clean and well looked after. There are soundproof windows, mini bar and plenty of storage. The beds were very comfortable. The bathroom was great, enough storage, great water pressure and enough hot water.
We had half board meals included and got to experience breakfast and dinner at the hotel restaurant. Both were excellent. The breakfast was buffet and had a large selection of hot and cold, all very fresh. We ate around 30 minutes before close and there was still plenty of food. Dinner was buffet and also served main meals. The meals were so delicious and well cooked. There are plenty of drink options and some desserts as well.
We also experienced the 1 hour of private spa, sauna and steam room which was all very nice to relax and enjoy. We wanted to book a massage, which were suprisingly reasonably priced, yet they were booked out.
The one negative we had experienced was the lack of aircon, which can make the room stuffy, requring the window to be open. It is a relatively quit area yet there was some general noise, nothing too disturbing though.
Overall, we had an excellent stay and would happily suggest it to anyone interested in a relaxing or health orientated holiday.
leahh17
One of the best in Karlovy Vary
We stay in this hotel almost every year. After several trial and errors, this place is the best for your money.Let me address few negative comments here first.
As any other spa hotel in KV, the main focus is spring water drinking and spa procedures. This is not an all inclusive type of resorts like Dominican, Jamaica or a cruise. Never intended to be. My family never had any issues with food quality or quantity.
White color workers do speak English. Blue color workers do not. It is silly to expect a housekeeper to speak foreign language. In general, young professionals speak all European languages. Older ppl speak some Russian and German. Again, we have never experienced any problems with the hotel services. We were treated like welcomed and special quests.
The spa service in Aura Palace is outstanding. The place is very clean. The nurses are professional and caring. Majority work in this same spa for many years. The spa has modern state-of-the-art equipment.
The location is great-close to the springs. It’s a bit on a hill. So be ready for some healthy exercise.
Overall, Aura Palace is the place to stay in KV.
Yulia G.