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From backstage

FESTIVAL Apartments

Grand Restaurant Backstager
February 2024

20 years anniversary of KARLSBAD GRANDE MADONNA hotel!

Dear guests and friends,

We are thrilled to share with you a significant anniversary – 20 years of operation of our hotel in the heart of the beautiful city of Karlovy Vary. Over these years, we have not only earned your trust, but we have also become an integral part of your travel and wellness experience.

We would like to thank you for your regular support and for enabling us to reach this significant milestone. We are here to provide you with many more years of experiences filled with love, angelic care and comfort.

Come and celebrate this special occasion with us as your satisfaction is our top priority.


October 2021

From October 2021, KARLSBAD GRANDE MADONNA serves a new breakfast coffee

Breakfast without coffee or coffee without breakfast …?

…is certainly not possible, and everyone at the hotel is counting on it as a matter of course.

The daily morning breakfast ritual in a hotel can’t be done without a good, fragrant coffee, but this commonplace needs proper care and consistent attention to ensure that breakfast is the right kick-start to your day. Since October this year, we have been testing a new type of freshly roasted Eduscho coffee beans, which, with its distinctly coffee-like taste, has convinced us to serve it to our guests, mainly because of its distinctly good quality, despite the higher purchase costs.

The entire hotel team wishes our guests maximum satisfaction from waking up to falling asleep.
We would love and thank you for your feedback and opinions on our new morning breakfast coffee.


Interview with the director of the KARLSBAD GRANDE MADONNA hotel about the famous director’s cake, which he allegedly bakes himself.

Who believes or doesn’t believe it? We’ll try to ask him straight away and see his reaction.

Petra Jungmanová (Marketing manager)

Mr. Director, every year you go in person with a festive big New Year’s cake to the hall of the restaurant, only wit the light of sparklers on the cake. All promotional materials say that you bake it yourself. Can you tell me if it’s true?

Květoslav Navrátil (Hotel Director)

Yes, I have to admit that it is the truth, from the beginning to the very last decorated piece of cake, I have been doing it myself since becoming Hotel Director in 2004.

Petra Jungmanová (Marketing manager)

So the director’s cake is celebrating 16 years. Can you reveal your recipe?

Květoslav Navrátil (Hotel Director)

I’m sorry, but I really can’t do that. I make the cake according to an old family recipe and preserve certain rituals in its creation, so that it has its power and the charm of an exceptional magical night of the last day of the old year, while welcoming new hopeful expectations and sweetly good first minutes of the new one.

The only thing I can tell is that the preparation and the first breaking of eggs must begin exactly on a given day and at a specific time, but I will not reveal what day it is or what time I start, strictly alone, without the help of other confectioners.

Petra Jungmanová (Marketing manager)

What will it look like this year in an exceptional year 2020? Will you bake the director’s cake or will be exceptionally without?

Květoslav Navrátil (Hotel Director)

New Year’s Eve will be held this year under different conditions and will be completely different than what we are used to every year, yet I will bake New Year’s Eve cake again like every year. By no means do we break the tradition and guests can fully rely on the tradition and guarantee of our complete services at the KARLSBAD GRANDE MADONNA hotel.

Petra Jungmanová (Marketing manager)

Thank you very much for your time and I wish this year’s cake a success and a great taste for all the guests.


Event for employees of the General University Hospital in Prague

Experiencing a spa refreshment and immersing in the quiet moments of existence for 2  winners – medical staff of General University Hospital in Prague (VFN), whom we thanked at the event organized by the General Hospital on 11th September 2020 for their extraordinary commitment during the period of the corona crisis. We were proud to present one of the main prizes in the raffle “Wellness weekend for 2 people at the Hotel Karlsbad Grande Madonna”. The event took place in Kateřinská garde in Prague in the form of a garden party, as a thank you to all VFN employees and we were pleased to be a part of it.


An article about our hotel from the Czech Hotel Awards

On a warm June afternoon, we took a walk through the streets of Karlovy Vary. The otherwise bustling city full of tourists enjoying the atmosphere of the spa town became unusually, but pleasantly, calm. With a light breeze in our hair, we set off along the Moravská street, which stretches from east to west, slightly downhill. Almost at its end you will find two landmarks. The Roman Catholic Church of St. Mary Magdalene, designed by Kilian Ignac Dietzenhofer in the 18th century and, behold, a painting of the Sistine Madonna by Rafael Santi, an Italian Renaissance painter, set in a frame made of twelve-carat gold. And here is where our story begins.

The impressive replica of a world-famous work of art set in a gold frame not only dominates the entire building, but also gave life to the KARLSBAD GRANDE MADONNA hotel. The four-star spa hotel KARLSBAD GRANDE MADONNA is located directly in the historical part and spa area of Karlovy Vary, only 100 metres from the Vřídlo spring. Thanks to the ideal location of the hotel, Karlovy Vary’s healing springs and beautiful colonnades are at your fingertips. The fact that the hotel is a certified non-governmental medical facility and is the first hotel in Karlovy Vary to receive the international EuropeSpa Med certification – a certificate of quality for spa and wellness hotels – confirms that you will be treated with angelic care. Hotel KARLSBAD GRANDE MADONNA has met all 1,500 strict criteria for obtaining the gold level of certification.


The hotel has 54 rooms (single, double, triple, suites) in the DELUXE category. All rooms are comfortably spacious, complete with an LCD satellite TV, a telephone, internet, a minibar, a bathroom with a bathtub and hairdryer, and thanks to its elegant and harmonious furnishing and decor you will feel right at home. We were especially intrigued by the rooms with a bay window, which are 45 m2 in size and boast a striking view of the adjacent church. The rooms are also finished with floral decorations and a 2 metres wide bed. The hotel also has an annex building. The fully equipped Festival Apartments are only 200 metres away from the main hotel building and offer plenty of privacy and comfort. Guests of the apartments can make use of all services offered by the KARLSBAD GRANDE MADONNA hotel, but are also an ideal choice for families with children, who will appreciate having their own kitchen to use at any time.

A definite advantage of the hotel is undoubtedly its balneological spa centre, located rather unconventionally on the top two floors of the hotel building. In addition to sufficient daylight, the supply of mineral water from the Vřídlo spring at a temperature of 72 ° C is ensured, brought directly into the bathtubs themselves! The healing effects of the Karlovy Vary mineral water are beneficial not only through external use in the form of baths, but also internally. Mineral water drinking therapy has always been the most important component of spa treatment in Karlovy Vary. Their thermal mineral water has a healing effect on the digestive tract, supports cleansing of the body, improves immunity and metabolism, and has a positive effect on the musculoskeletal system. During medical stays in KARSLBAD GRANDE MADONNA, the doctor will first prescribe the right amount and frequency of consumption suitable for you. The mineral water is then drunk from traditional spa cups. Thanks to the special mouthpiece, slow consumption in small sips is ensured and the first healing effects already take place during the absorption of minerals through the mouth. Did you know that spa cups originated in Bohemia as early as the 16th century?
The procedures offered by the hotel can be divided into four categories – hydrotherapy (baths), physical therapy (magnetotherapy, lymphatic drainage, wraps, compresses or dry CO2 and others), massages and special procedures. It is impossible not to mention their chocolate therapy (chocolate lovers will rejoice), as well as xenon therapy. Inhalation of xenon, a rare gas, is currently performed only in the Czech Republic (specifically in Prague and Karlovy Vary), Switzerland and Russia. In 2019 the Hotel KALRSBAD GRANDE MADONNA acquired its exclusive rights to open and operate a centre for xenon therapy. It has been scientifically and medically proven that xenon inhalation helps restore the normal function of the nervous system (relieving headaches and migraines, for instance), improves blood supply to the brain, liver and kidneys, helps treat the digestive tract and even rejuvenates! We could go on for hours on the effects of xenon. It is best to try it for yourself. Ideally, patients undergo several 25-minute inhalations for five consecutive days. In addition, the great thing is that xenon therapy has no negative side effects.

At the hotel you will be “angelically cared for”. Do you have any specific wishes? Feel free to ask, the staff are here for you. The hotel will provide toys for your children or hiking poles for fans of Nordic walking, free of charge. Would you like to celebrate your birthday at the hotel? Not a problem. The hotel is fully prepared for organising events and even has its own patisserie. We personally tasted their homemade desserts and with a cup of coffee they are the perfect ending to a delicious lunch.

If you’re visiting Karlovy Vary repeatedly or simply fell in love with the KARSLABD GRANDE MADONNA hotel on your first visit, do not hesitate to become part of the KGM Guest Club. The hotel offers two levels of membership – silver following your third visit and gold from your fifth. As a member, you are provided with the undivided care and attention of the Guest Manager or you can enjoy one or two free spa procedures and even a room upgrade!

We particularly appreciate how much attention the hotel pays not only to the top quality of their guests’ accommodation, but also to the variety of their leisure time. Directly at the hotel you can book individual and group excursions in both summer and winter. Visiting the landmarks of Karlovy Vary, as well as foreign destinations, is just a snippet of what is on offer by the Travel Agency Astra, which belongs to the wonderful owner of the hotel KARLSBAD GRANDE MADONNA herself, Mrs. Helena Jungmanová.

Have you booked your stay at the Karlsbad Grande Madonna yet? We’re definitely looking forward to our next visit and wish the hotel much success and many more satisfied guests.

TOP 3:

  • individual and professional approach
  • location – just 100 metres from the Vřídlo spring
  • xenon therapy
DUBEN 2020


We are pleased to announce that in the 9th Czech Hotel Awards for the year 2020, thanks to the voices, you, our dear guests, lovers of quality accommodation, top spa services and excellent gastronomy, we have become the best 4* and the best SPA & WELLNESS hotel in the Karlovy Vary Region and have achieved gold positions in two categories. We appreciate these awards and thank you for your trust.

The outcome of the Czech Hotel Awards 2020 competition is a great reward for the hotel, its management and employees, but also a challenge and commitment to further improve the services provided.

Thank you for your favor! Please ontinue to use our attractive offers and become our regular guests!

Your KARLSBAD GRANDE MADONNA Spa & Wellness hotel

Czech Hotel Awards is a competition for the title of the most popular hotel in the Czech Republic. The competition is a showcase of Czech hotels offering the highest quality services and aims to map and highlight the best hotels in the Czech Republic. The awards for the Hotel of the Year are awarded for each region and Prague district. More information about the competition can be found at:

MAY 2018

………I HAD TO DO MAKE AN APOLOGY, nobody expected to turn out this way…

last – fast – quick touch of experienced fingers glide over freshly embroidered cloth…… and ……. and there is nothing to fix…….?

……still, a few more millimeters, move the flowers closer to the cutlery……. and the angel slightly to the left……. Yes, this is it!

And one more polish soup spoon, fork and knife!

A bit of a hotel routine scenario when a photographer – a professional – comes to visit.

And now we can look forward to the fruits of our common and well-done work.

Joyful moments of viewing carefully crafted interiors and details are here:

And we are happy to see it and we are smiling…’s nice, it’s very nice……..

And suddenly………WAIT!!!……STOP!!!……BACK! What is it here?

I see a stain, we see all the tiny spots on the fork and the knife.

In disbelief and with eyes open wide, we stare at the cutlery where there are visible and clear spots.

It is not possible, with such care and love, we have prepared everything and as an reward we got spots?

Maybe our photographer made a mistake?

What happened?

Who caused it?

The search for the stain cause is started!

Who is to blame?

Who made the mistake?


Simply abd clearly, when the KARLSBAD GRANDE MADONNA handles the cutlery, you will not only have a excellent cutlery in hand but also a beautiful mirror in which you can check – both curiously and positively – your sweet smile……


I apologize to the staff not only for the fact that I know that it impeccably polishes cutlery, but also promotes the function of elegant cutlery on a luxury personal mirror (by the way, the cutlery brand is SOLA)

Together with Oscar Wilde we call and confess:


Yours faithfully Helena Jungmanová

MAY 2017

Traditional meetingand yet a little different

As every year, the Mayor of the city of Karlovy Vary together with Mr. Ing. Petr Kulhánek and other well-known representatives of our town, have started a new spa season, at old-new Hotel KARLSBAD GRANDE MADONNA.

By the tradition, came dear religious representatives from Italy, as well as Czech spiritual leaders lead by the Plzeň bishop. The opening of the spa season was even more festive for us this time, and for others unusual. The new name of the hotel was blessed, which in March 2017 changed from original Aura Palace to KARLSBAD GRANDE MADONNA.

Try to imagine the menu that was served at GRAND RESTAURANT of Hotel KARLSBAD GRANDE MADONNA on Saturday 06 May 2017:




Salmon roll with spring shoots in leaf dough


Traditional spring soup of root vegetables

Main meal:

Roasted duck breast on herbs stuffed with green asparagus with roasted potatoes and mascarpone


Sour cake with whipped cream


MARCH 2017

In March 2017 hotel AURA PALACE changes its name to “KARLSBAD GRANDE MADONNA”

„To change the name lead an effort reflected in the title of spiritual potential of the place where the hotel stands. Unique location in close proximity to the spiritual center of Karlovy Vary, St. Maří Magdalény from the great Baroque architect Kilián Ignác Dietzenhofer and spa center in the form of the Hot Spring, gives the whole place a special and unique genius loci. The hotel its name refers to the Mother of God (Virgin), the patron saint and protector of the Hot Spring, its beautiful Gothic statue is hidden in the sacristy of the church, just a few steps away from hotel. “

The hotel entrance is artistically made and dominated by world famous painting

(Madona si San Sisto)

from the Renaissance painter Raffaela Santiho in their actual dimensions of the original image – 265 x 196 cm.
Work painted in years 1513 – 1514.

The original image can be seen in Zwinger gallery at Dresden (Gemelde Galerie Alte Meister) or you can see its copy at

Picture Author: Raffael Santi
Painted in years: 1513 – 1514
Dimensions: 265 x 196 cm
Technique: Oil on canvas
Location: Gemaelde Galerie Alte Meister Zwinger, Dresden

short version

long version

JULY 2016

Article from German newspapers „Neue Zeiten“

The permanent guest of the Aura Palace, Olga Müller, in July 2016, wrote an article about our hotel in the newspaper “Neuze Zeiten”, where she shared her impressions.

MAY 2016

Rare guests arrived with the Mayor of Karlovy Vary at a gala lunch, traditionally at the Hotel AURA PALACE

The opening of the Karlovy Vary SPA Season can not be done without the traditional festive lunch in GRAND RESTAURANT of Hotelu AURA PALACE.

On Saturday, May 7, 2016, after the Holy Mass in the Church MÁŘÍ MAGDALENY, we welcome the first man of the cityMayor accompanied by VIP guests from abroad and from the Czech Republic.

A fresh unit of waiters and servants serves this great spring menu:

  • Aperitif: Prosecco with strawberry
  • Appetizer: Smoked roll with smoked salmon and mascarpone
  • Soup: Vegetable broth with turkey dumplings and Julienne vegetables
  • Main course: Turkey breast in crust with herb sauce, spring vegetables, potato locusts
  • Dessert: Raspberry-cream cube with a drop of mango liqueur

Thanks from the Mayor Petr Kulhánek attached and we are very pleased that our guests are happy with us like your hotel and like the food.

We look forward to another joint event!

JUNE 2015

Appreciation to a MOSCOW citizen for 100 kinds of BEER!

Výběr piv

We want to express our great appreciation to an anonymous guest (probably a Moscow citizen) for what he wrote about our “U KŘIŽOVNÍKŮ” restaurant.

It seems that a guest’s blissful satisfaction with the excellent meal, beer, service, and original ambiance sent him to “seventh heaven” and inspired him to write: “In the U KŘIŽOVNÍKŮ RESTAURANT they have 100 types of beer on tap and placed this message on a well-known tourism portal. Since then, dozens of curious guests started coming to us, asking to taste all those types of beer, if possible, and referring to this satisfied Moscow citizens (who must know what he is writing about, mustn’t he?)… In the beginning, the waiter was utterly taken aback by this request for a hundred types of beer… Now he explains with a knowing smile that we ask tourist agents in Moscow to PROMOTE our restaurant and bring guests to us!

The waiter explains to each guest that we only serve the best tradition-tested and world-famous brands of beer in our “U KŘIŽOVNÍKŮ” restaurant and WE WILL BET OUR LIVES ON THEM. Good meals, good drinks, a positive mentality, and most of all ice-cold beer in a HARMONIOUS AMBIANCE of the “U KŘIŽOVNÍKŮ” make sure there are more and more satisfied customers; they may not taste 100 types of beer but we hope they will pardon us that, because they feel AT HOME and they can return here as often and as comfortably as they return to their own HOMES.

We eagerly await your visit and looking forward to many returns!

Once again, we thank MOSCOW for the glowing and well-intentioned, if somewhat exaggerated, praise of our restaurant!

Your hotel, AURA PALACE

Karlovy Vary, June 2015

MAY 2015

Ode to Karlovy Vary

Permanent guest of the Aura Palace Hotel Natalia Konstantinova from the Moscow district wrote a beautiful poem about our city –

Ode to Karlovy Vary,

which she donated to the dear owner of her favorite hotel, Mrs. Helena Jungmann. Love to Bohemia, to our beautiful city … it all arose in the romantic atmosphere of Aura Palace, where the poet composed.

MAY 2015

Who gave away the secret preparation of the Mayor’s lunch?

The secret was disclosed to us by the chefs of AURA PALACE Hotel, Tomáš Nekvinda and Jaroslav Typl, with the permission of the director, Květoslav Navrátil.

The special menu for the Mayor of Karlovy Vary and his prominent guests from the Czech Republic and abroad was fine-tuned for several months, to make sure the selected dishes met all criteria: Original, light, unique, and of course extremely tasty.

The spa season only opens once a year, and opening it properly guarantees a good season.

Any holding-back at the start can influence the results of the Karlovy Vary spa season, which we are always determined to make BLESSED, CURATIVE, AND SUCCESSFUL.

That is why a thorough preparation, training, fine-tuning, and testing of the complete menu ahead of time in the AURA PALACE Hotel’s kitchen is an essential element of the grand finale – the FESTIVE LUNCH ON THE OCCASSION OF THE SPA SEASON OPENING.

So what was served on Saturday, 2 May 2015 in the AURA PALACE’S GRAND RESTAURANT, decorated festively by flowers?

  • Welcome drink: Cava Rigol 1897
  • Salmon terrine served with lemon-lime mousse
  • “Kulajda” crème soup with dill, mushrooms and poached egg
  • Stewed lamb meat with marjoram served with chanterelle purée and baked eggplant
  • Tiramisu with chocolate sauce

The master chefs enjoyed applause and appreciation immediately after the meal, and the excellent waiting staff and team of organizers were praised as well.

Everything was summarized afterwards in the LETTER OF APPRECIATION from the KARLOVY VARY MAYOR, Mr. PETR KULHÁNEK, which we gladly attach and recommend to your attention.

MAY 2015

…The guest who almost did not make it to breakfast because she “dematerialized” during a massage…


V 10:15 hod jednoho krasneho dopoledne vběhla chvatným krokem do restaurace 1-ho patra GRAND RESTAURANTU AURA PALACE – host – paní JANA, která přijela s manželem poprvé a tzv. na zkoušku… a hlavně si odpočinout, protože jsou oba velice unavení a takříkajíc pořád v jednom kole…

Velice se omlouvala, že přišla pozdě a jestli může ještě snídat. Snídaňová servírka ji uklidnila, ať se posadí a uklidní, ať nikam nespěchá a pěkně v klidu posnídá. Jednak naše snídaně jsou do 10.30 hod a do 11.00 hod můžete „dojídat“… není problem…

S důvěrou se paní Jana svěřuje, že přišla rovnou z balnea, kde měla krátkou zahřívací infrasaunu a následně masáž. Najednou se na lehátku probudila a nevěděla, zda má sen, nebo je to doopravdy realita na masáži, když je jí tak příjemně… Paní Masérka, která je zvyklá, že hosté často pod jejíma rukama usnou a báječně si odpočinou, paní Janu tichým hlasem ujišťuje, že její masáž právě končí a pomalu jí pomáhá vstát a odejít a přeje jí pěkný den…

“I felt so great and comfortable that I wanted to repeat it over and over,” explained Ms. Jana to the breakfast waiter. “I totally forgot about the whole world and I almost did not make it to breakfast,” she said between sips of fresh and fragrant coffee and bites of home-made bread rolls spread with quality Czech butter. The scrambled eggs with fried English bacon and boiled sausage with a bit of mustard and horseradish were a pleasant start to the new day. We wish Ms. Jana and her husband an excellent rest, improvement of their health, and all the strength and energy that they need in both their ordinary and extraordinary days.

“With Angelic care”

Your hotel, AURA PALACE

Karlovy Vary, May 2015

APRIL 2015

What makes the staff and friends of AURA PALACE Hotel celebrate… ?

Well, when there is a good reason for it. And one such reason came around recently – or more precisely, the staff worked to bring it about. The hotel staff WORKED HARD and became the FIRST HOTEL IN KARLOVY VARY to be awarded a top European award (even though some other hotels strove for it, unsuccessfully).

We were awarded the EUROSPA med certificate from Swiss auditors, certifying the utmost quality of the services provided (accommodation, meals, and treatment) in our AURA PALACE Hotel. We had to comply with 1,000 criteria, each a demanding requirement of the regular hotel operation, proving that they operate systematically in our hotel and not only to meet test conditions.

We, the employees of AURA PALACE Hotel and all our friends, are very proud of this accomplishment. We can thus guarantee all our guests that they are in GOOD HANDS and we will take care of them with our proverbial “ANGELIC CARE.”


Karlovy Vary, April 2015

APRIL 2015

The AURA PALACE Hotel staff celebrated with good food and drinks…

We toasted the exceptional EUROPESPA med certificate awarded by Swiss auditors and wished our hotel and staff endless health and success… with the well-tested Czech classic “Bohemia Sekt and strawberries” and select delicacies. The highlight of the special evening was a two-layer cake designed to resemble the EUROPESPA med certificate we were awarded. It was a Paris cream cake baked with pride over our success by our hotel confectionery.

The cake was of considerable size – 50x70x20 cm and the hotel director himself, Mr. K. Navrátil, assisted the head confectioner in baking and decorating it. The director personally cut the cake and served a piece to each staff member and guest, expressing his appreciation.

A festive, relaxed, and informal atmosphere ruled the nice evening. Only after we had eaten and drunk everything were we able to believe that the impossible dream in the form of the EUROPESPA med certificate had become A REALITY.


Karlovy Vary, April 2015

MARCH 2015

Our regular guests visit us for our attention to detail, and expect everything to be exactly as they remember…

Between December 2014 and March 2015, our hotel AURA PALACE installed the latest model of LG – LED televisions in our rooms.

These replaced our good old Czech brand TVs by ORAVA that served us flawlessly for 11 years, although it was a huge box with a wide back that occupied a place of honor on the shelf in front of the bed.

But the pressure to modernize is relentless, and even our TV models that I defended with a “confidence in the good old days” could no longer compete.

So finally I closed my eyes and ordered – REPLACEMENTS!

By the end of December 2014 we had already installed the first ultra-thin LG LED TV on the walls of our rooms, allowing our guests to comfortably watch it while relaxing on the bed.

It certainly raised some smiles from our receptionists when a regular guest opened the door of his room and immediately rushed to complain that the room didn’t have a TV!

This came as quite a surprise, so everything was thoroughly investigated… True, the huge television was no longer in place, but there was a new TV that hung with subtle elegancy on the wall – a completely new and very discrete screen!

The next regular guest who reported the lack of a television was reassured right away that “The Whole World” could be seen on the wall of the room.

As we said, our regular guests like everything in its place.

Hotel AURA PALACE takes care of even the smallest detail and therefore we are pleasantly surprised that guests pay attention to these details and carefully observe and monitor every change we make for their comfort.

We are very pleased by the positive reception of our LG – LED TVs, and we will always enjoy surprising our guests with new luxuries.

Yours Helena Jungmanová